Shipping Policy

Where we deliver

Valley Fragrances delivers across India. Whether you're in Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Srinagar, or anywhere in between — we ship to your doorstep.

How long will my order take?

Most orders are delivered within up to 14 business days from order confirmation. Saturdays, Sundays, and public holidays are not counted as business days.

Orders within major metros (Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, Pune) typically arrive in 5–8 days. Tier-2/3 cities and remote areas may take 8–12 days. Extreme remote locations (North-East hill areas, island territories) may occasionally take up to 14 days depending on courier reach.

Why up to 14 days, not next-day?

Because every order is handled carefully before it goes out the door. We're an online-first store without a chain of physical outlets, so a few of our steps simply take a little longer than an instant dispatch.

When you place an order, here's what actually happens:

1. Your order is confirmed and your payment is captured.
2. Your bottle is set aside from our genuine, factory-sealed stock.
3. We check the product (batch code, seal, packaging) before it's prepared for dispatch.
4. It's packed for safe transit and dispatched via our courier partner.
5. The courier delivers it to your address anywhere in India.

Each of those steps takes real time. Up to 14 days is a small wait when the product you receive is genuine and factory-sealed.

Shipping fees

Ordering is currently Partial COD only — full online prepayment is temporarily switched off. On Partial COD, shipping is a flat ₹50 and it is collected in cash at your door along with the rest of your balance, not charged upfront. A free-shipping offer, when one is running, waives it. No hidden charges — the full breakdown is shown on the checkout screen before you pay anything.

Order status & updates

We'll send you a WhatsApp confirmation right after your order is placed, and another update when your parcel is dispatched. For any status check in between, message us on WhatsApp with your order number and we'll reply within a few hours during working days.

Packaging

Every order is packed in a corrugated outer box with cushioning material around the perfume box. Our courier partners handle perfume regularly and we've optimised the packaging for safe transit across India. In the rare case of damage during transit, see our Returns Policy for the process. Note that the unboxing video rule still applies.

Decants (5 ml / 10 ml)

Decants ship within the same up to 14 business day window as full bottles. Each decant is leak-tested before packing and individually wrapped in a bubble pouch inside a snug kraft box with cushioning. Glass atomizers handle transit well when packed this way, but damage can still happen occasionally.

Decant orders have a ₹499 minimum. With prepayment switched off, decant carts above ₹1,499 order on Partial COD (see below), which carries a flat ₹90 shipping fee charged with the booking amount.

If a decant arrives damaged in transit, message us on WhatsApp with a photo within 48 hours and we will reship it at no cost. See the Returns Policy for the full decant damage flow.

Failed delivery attempts

Couriers typically attempt delivery up to three times. If you're unreachable on all attempts, the package is returned to us and we'll contact you to either reschedule (additional shipping cost may apply) or refund the order minus the courier's reverse-pickup charge.

Partial COD

Partial COD is currently the only way to order. You pay a small booking amount online via UPI / card / net banking to confirm the order, and the remaining balance plus ₹50 shipping in cash when the parcel reaches you. The exact split — what you pay now, what you pay at the door — is shown live on the checkout screen before you commit to anything.

On decant orders above ₹1,499 the split is 25% of the subtotal upfront and the remaining 75% in cash on delivery, with a flat ₹90 shipping charged upfront alongside the 25% booking.

If you refuse the parcel at the door, we retain max(50% of the booking, ₹180) plus shipping as a cancellation penalty — the rest is refunded to your original payment method.

Need help with a delivery?

Email us at hello@valleyfragrances.com with your order number and we'll respond within a few hours during working days.